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Delivery Information

Russian Valley Honey  has an agreement  with SAMSA Express Delivery Company to deliver its products across the UAE and beyond.  

However, Russian Valley Honey can not deliver any of its products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Also please note the following:

1. Once you order any products from our website, the delivery will be attempted to the address specified on your order. The courier company may ask for an ID to verify your identity (e.g. the following documents can be used: an original labour card, passport, driving license, emirates ID Free zone ID to support consignee verification).

2. We use a variety of delivery methods, depending on the size of the product you order and the country of location. Some products are delivered directly by our supplier and the supplier will contact you to arrange delivery.

3. Whilst we make considerable effort to deliver all your products within 3-5 working days of the date of your order, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems getting a product to you within that time. Supplier delivered products for areas outside of main city limits that are classed as remote or semi remote may take up to 5 working days dependent on supplier schedules. (Contact our team if further information is required).

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